Please read these terms carefully before using RedLine Express Cargo services. Last updated: May 2025.
These Terms and Conditions ("Terms") govern the provision of freight, express courier and logistics services ("Services") by BD PRINCIPLE LTD, a company incorporated in England and Wales under Company Number 17213893, with its registered office at 20 Wenlock Road, London, England, N1 7GU ("we", "us", "our", "the Company"), trading as RedLine Express Cargo.
By requesting a quote, placing a booking, or instructing the Company to carry out any shipment, you ("the Customer") agree to be legally bound by these Terms. These Terms shall apply to the exclusion of any terms the Customer may seek to impose or incorporate. In the event of conflict between these Terms and any other document, these Terms shall prevail unless expressly agreed otherwise in writing by a duly authorised representative of the Company.
In these Terms: "Shipment" means any goods, parcels, packages or freight accepted by the Company for carriage; "Consignee" means the intended recipient of a Shipment; "Dangerous Goods" has the meaning given in the IATA Dangerous Goods Regulations and ADR.
All quotations provided by the Company, whether verbal, via the website, by email or otherwise, are indicative only and do not constitute a binding offer unless confirmed in writing and countersigned by an authorised representative of the Company. Indicative transit times and delivery windows displayed on the website or in marketing materials are for guidance only and may vary based on route, carrier capacity, customs requirements and external factors beyond the Company's reasonable control.
A binding contract for the provision of Services is formed only when the Company issues a written booking confirmation to the Customer. The Company reserves the right to refuse any Shipment at its sole discretion, including where the contents are undeclared, misrepresented, prohibited or where carriage would breach any applicable law or regulation.
Service descriptions including "Same-Day", "Overnight", "24-Hour" and "48-Hour" delivery options refer to standard operational targets under normal conditions and do not constitute guarantees unless expressly stated in a written Service Level Agreement ("SLA") agreed between the parties.
The Customer warrants and undertakes that: (a) all information provided regarding the nature, weight, dimensions and value of the Shipment is accurate and complete; (b) the Shipment is properly packaged, labelled and prepared for safe carriage in accordance with applicable laws and carrier requirements; (c) the Shipment does not contain any prohibited or restricted items without proper prior disclosure, declaration and authorisation; (d) where the Customer acts as an agent for a third party, the Customer accepts personal liability for compliance with these Terms.
The following items are strictly prohibited from carriage without prior written consent and applicable certification: firearms and weapons; controlled drugs and narcotics; counterfeit goods; items that infringe intellectual property rights; live animals; human remains; cash, bullion or negotiable instruments; explosives (other than DG-certified shipments); and any item the carriage of which is unlawful under applicable law.
Dangerous Goods may only be tendered for carriage under the Company's REDLINE PRO service tier or where express written consent has been obtained. The Customer must provide full and accurate dangerous goods declarations, MSDS sheets and appropriate packaging certification prior to collection.
Bookings must be made via the Company's approved channels (website, email or telephone). Collection times are subject to availability and cut-off times which may vary by service tier and location. The Company shall use reasonable endeavours to collect Shipments at the agreed time but accepts no liability for delays to collection caused by traffic, road conditions, force majeure events or other matters outside its reasonable control.
The Customer is responsible for ensuring that appropriate personnel are available at the collection address to hand over the Shipment and to sign any required collection documentation. The Company reserves the right to charge an abortive collection fee where collection is not possible due to the Customer's failure to make the Shipment available.
Charges for Services are as set out in the written quotation or booking confirmation. Unless otherwise agreed, all charges are exclusive of VAT and any applicable import duties, taxes and customs charges, which shall be payable by the Customer or the Consignee as appropriate. The Company reserves the right to apply surcharges for fuel, remote areas, oversized or overweight Shipments, dangerous goods, and extended liability.
Payment terms are as specified in the booking confirmation. The Company reserves the right to charge interest on overdue invoices at the rate of 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. The Company may withhold or lien any Shipment in respect of unpaid charges.
Any disputes regarding invoices must be raised in writing within 14 days of the invoice date. Failure to dispute within this period shall be deemed acceptance of the invoice.
The Company will deliver Shipments to the address specified in the booking. The Company may obtain a signature (electronic or physical) from any person appearing to have authority to accept delivery at the delivery address. Such signature shall be conclusive evidence of delivery. Where no authorised person is available to accept delivery, the Company may at its discretion leave a notification card, leave the Shipment in a safe place, return the Shipment to depot or re-attempt delivery, any additional re-delivery charges being payable by the Customer.
Time of delivery shall not be of the essence unless expressly agreed in writing as part of a Service Level Agreement. The Company shall not be liable for consequential loss arising from failure to meet indicative delivery times.
The Company's liability for loss, damage or delay to any Shipment is strictly limited. To the maximum extent permitted by applicable law, the Company's liability for physical loss or damage to a Shipment shall not exceed the lesser of: (a) the actual proved market value of the goods at the time and place of loss or damage; or (b) £50 per Shipment under the RAPID tier; £250 per Shipment under the LIGHTNING tier; or £1,000 per Shipment under the REDLINE PRO tier, unless enhanced insurance has been arranged and confirmed in writing.
The Company shall not be liable in any circumstances for: indirect or consequential loss; loss of profits, revenue or business; loss arising from delay; loss or damage caused by the Customer's failure to comply with these Terms; loss or damage resulting from inherent vice or defect in the goods; or loss or damage caused by force majeure events including acts of God, government action, civil unrest, pandemic, industrial action or failure of third-party carriers.
Nothing in these Terms shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Basic shipment protection included under each service tier provides limited coverage as described in Clause 7. Customers are strongly advised to arrange appropriate all-risks cargo insurance for high-value Shipments. The Company can arrange enhanced cargo insurance at additional cost — please request details at the time of booking. The Company does not act as an insurance broker and any insurance arranged is subject to the terms and conditions of the relevant insurer.
Any claim for loss, damage or short delivery must be notified to the Company in writing within: (a) 3 working days of delivery for visible damage; (b) 7 working days of the expected delivery date for non-delivery. Claims notified outside these time limits may be refused. Written claims must include: booking reference, full description of the loss or damage, supporting photographs (where applicable), and proof of value of the goods.
The Company shall investigate all claims within a reasonable time and shall communicate the outcome to the Customer in writing. The Company's decision on quantum shall be final subject to the Customer's right to pursue the matter through the courts.
For international Shipments, the Customer is responsible for providing accurate and complete customs documentation, commodity codes, declared values and country-of-origin information. Any duties, taxes or customs charges imposed by destination or transit countries are the responsibility of the Customer or Consignee unless a Delivered Duty Paid arrangement has been agreed in writing. The Company shall not be liable for delays, seizures or additional charges arising from inaccurate or incomplete customs documentation provided by the Customer.
International carriage may be subject to the Convention on the Contract for the International Carriage of Goods by Road (CMR), the Warsaw Convention, the Montreal Convention, or other applicable international conventions depending on the mode of transport used.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to: acts of God; extreme weather conditions; pandemic or epidemic; acts of terrorism or war; strikes or industrial disputes; government action or regulatory intervention; failure of third-party infrastructure; or customs delays. In such circumstances the Company shall notify the Customer as soon as reasonably practicable and shall use reasonable endeavours to resume performance at the earliest opportunity.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
Before commencing formal legal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct negotiation for a period of 30 days following written notice of the dispute. The Company reserves the right to amend these Terms at any time by publishing updated Terms on its website. Continued use of the Services following publication of amended Terms constitutes acceptance of the revised Terms.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms constitute the entire agreement between the parties in relation to the subject matter hereof and supersede all prior representations, agreements and understandings between the parties. Queries regarding these Terms should be directed to the Company at its registered address: 20 Wenlock Road, London, England, N1 7GU.
RedLine Express Cargo provides freight information for guidance only. Transit times and rates are indicative and subject to availability. All formal rates are binding only upon written confirmation. No liability accepted for informational reliance.